Refund policy

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

Eligibility for Returns

• Items must be unused, in the same condition received, and in the original packaging.

• A receipt or proof of purchase is required.

• Final sale items are non-refundable.

• A 5% restocking fee applies to all returns.

• Customers are responsible for return shipping costs.

• Please do not send your purchase back to the manufacturer.

Important Warranty Note

Do not have your equipment repaired by a third party without our prior written authorization, as this may void your warranty.

Partial Refunds (if applicable)

• Any item not in its original condition, damaged, or missing parts not due to our error.

• Any item returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, you will be notified by email of approval or rejection.

• If approved, your refund (less restocking fee and return shipping costs) will be processed and applied to your original payment method within 5 business days.

Late or Missing Refunds

If you haven’t received a refund:

1. Check your bank account again.

2. Contact your credit card company.

3. Contact your bank (processing times vary).
   If you’ve done all of this and still haven’t received your refund, please email accounts@lsrhealthcare.com.au.

Exchanges (if applicable)

We only replace items if they are defective or damaged.
For exchange requests, email enquiries@lsrhealthcare.com.au and send your item to:

Level 5, Nexus Norwest,
4 Columbia Court, Baulkham Hills, NSW, 2153

Gifts

• If marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit.

• If not marked as a gift, the refund will be sent to the original purchaser.

Shipping Returns

To return your product, send it to:

Level 5, Nexus Norwest,
4 Columbia Court, Baulkham Hills, NSW, 2153

• Customers are responsible for return shipping costs.

• Shipping costs are non-refundable.

• If your refund is approved, return shipping costs will be deducted.

• For items valued over AUD $1,000, we recommend using a trackable shipping service or purchasing shipping insurance.